Complaints

We are committed to providing you with a high quality service and we want to make sure that we maintain this at all times.  If you feel that we have not provided first class service, or have any questions about your insurance, please contact the intermediary who arranged cover for you.

If you are not satisfied with your intermediary's response, please write to the following address quoting the policy number shown on your schedule.

The Underwriter
Chaucer Insurance
Prospect House
Chaucer Business Park
Thanet Way
Whitstable
Kent
CT5 3FD

If you are still not satisfied, you can refer the matter to the Complaints Department at Lloyd’s. Their address is:

Complaints Department
Lloyd’s
One Lime Street
London
EC3M 7HA
Tel: 0207 327 5693
Fax: 0207 327 5225
Email: complaints@lloyds.com

Complaints that the Complaints Department at Lloyd’s cannot resolve may be referred to the Financial Ombudsman Service.  You can get further details from us at the appropriate stage of the complaints process.